How To Troubleshoot The Vivint Doorbell Camera Offline Issue
Nowadays, Vivint doorbells are a convenient solution to secure your home and your loved ones. Additionally, this compact digital device is easy to install and use. But users sometimes get stuck with the Vivint doorbell camera offline issue. However, this issue primarily occurs due to an unstable and weak network.
Additionally, the internet is the main culprit for the doorbell offline problem. Similarly, several other issues are also responsible for this issue. Therefore, if you want to get more elaborative information on why the Vivint doorbell camera keeps going offline trouble among quick fixes, then read this brief post.
Why does the Vivint doorbell camera offline issue arise?
Moreover, before you go ahead to choose suitable fixes for the camera offline issue, it is necessary to find the reasons behind this. Now, take a look beneath to observe the causes:
- Poor signal strength
- Power outage on the doorbell
- Signal interferences/unstable network
- ISP issues
- A doorbell is out of the router’s range
- Technical glitches
How to resolve Vivint doorbell camera keeps going offline issue?
Further, you are now aware of the primary reasons behind the Vivint camera showing offline error. Additionally, users have to look for the cause first and then opt for a suitable troubleshooting method. Moving forward, we highlight a few of the effective fix-outs to get rid of the camera offline issue, have a closer look:
Use ethernet cable
- If directly connects to the wifi network and has issues with it, then the doorbell camera goes offline.
- Therefore, connects an ethernet cable to the router and the base station.
- Also, relocate the base station closer to the router and in a ventilated place.
Ensure sufficient power supply
- Check that the doorbell wiring is correct.
- Ensure a sufficient power supply to the doorbell.
- Look that none of the cords is damaged or burnt.
Reboot the Vivint doorbell
- When technical errors are present on the doorbell, the camera goes offline.
- So, power cycling the buzzer is the easiest way to get rid of these issues.
- To do so, press and hold the button on the ringer for 10-15 seconds until you see a yellow light. Now, the doorbell reboots.
Eliminate the signal obstructions
- If the signal barriers are present around the router or buzzer, then the Vivint doorbell camera offline issue occurs.
- Therefore, it is necessary to eliminate these obstructions, such as mirrors, furniture, cordless phones, etc.
- Make sure the doorbell is placed within the range of the router’s network.
Contact your ISP authority
- If there are persistent network issues, then it may be due to the local area network outage or restricted network.
- Hence, you need to contact your Internet service provider.
- Also, follow the guidelines they explain to you and get the necessary details to unrestrict the doorbell network.
Power cycle the router
- Sometimes doorbell camera offline issue appears when the router shows technical problems.
- Therefore, it is necessary to power cycle the router.
- To do so, unplug the router and modem for 30 seconds and plug them back. After that, plug back the devices and check if the issue gets fixed.
Bottom Line
All in all, we hope this brief post will assist you to understand and fix the Vivint doorbell camera offline problem. Additionally, we shed light on the reasons and effective troubleshooting tips here to eradicate this issue. Further, if you want to explore more about the Vivint smart devices, then drop us a line here!